Privacy Policy
At Monarch Routes, your privacy is important to us. This Privacy Policy – Monarch Routes page outlines how we collect, use, and safeguard your personal data when you use our website and services.
This policy, along with our Terms & Conditions and any other relevant documents, outlines how we handle the personal data you provide to us or that we collect from you. By using our website (https://monarchroutes.co.uk), you agree to the practices described in this policy.
📋 Information We Collect
1. Information You Provide
This includes information you provide by:
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Filling out forms on our website
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Communicating with us via phone, email, or live chat
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Participating in promotions, surveys, or reporting a problem
May include:
Your name, contact information (email, phone, address), billing details, travel details, personal descriptions, photos, and social media interactions.
2. Information We Collect Automatically
During each visit to our site, we may collect:
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Technical Info: IP address, browser type/version, device details
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Visit Data: URL paths, interaction history, timestamps, and error logs
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Location Info: For customers or trade professionals using location-enabled features
🎯 Why We Collect Your Information
We collect personal data to:
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Manage bookings and process payments
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Respond to your questions or customer service requests
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Customize your experience on our website
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Keep you informed about new services, offers, or changes
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Send promotional emails (you may opt out at any time)
🔄 How Your Data Is Handled in the Privacy Policy – Monarch Routes
Your data may be used to:
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Process orders, send invoices, and communicate key updates
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Improve our services and website functionality
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Personalize your experience and offer relevant recommendations
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Send you email updates or promotional content (opt-out available)
🔍 Disclosure of Your Data
We may share your data with:
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Payment Processors to securely manage transactions
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Marketing Partners, if you’ve opted in to receive third-party offers
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Legal Authorities, when required to protect rights or comply with legal obligations
📦 Data Retention
We retain personal data only for as long as necessary to:
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Provide services and manage bookings
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Comply with legal or regulatory requirements
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Improve user experience and marketing efficiency
⚖️ Your Rights Under the Privacy Policy – Monarch Routes
Under UK data protection law (e.g., GDPR), you may have the right to:
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Access your personal data
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Request correction or deletion
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Object to or restrict processing
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Request data transfer (data portability)
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Withdraw consent where applicable
To exercise your rights, contact us at info@monarchroutes.co.uk
No Fee Typically Required
Access to your data is free, but a small fee may apply for repetitive or unfounded requests.
Identity Verification
We may request proof of identity before fulfilling any request to protect your data.
🔁 Changes to This Policy
We may update this policy occasionally. Changes will be posted on this page, and where appropriate, you’ll be notified via email.
We encourage users to check this page regularly to stay up to date.
📮 Contact Us
If you have any questions about this Privacy Policy – Monarch Routes, please contact us at info@monarchroutes.co.uk.
Monarch Routes Ltd
128 City Rd, London EC1V 2NX, UK
🛡️ Complaints
You may lodge a complaint with the UK Information Commissioner’s Office (ICO) at:
🔗 www.ico.org.uk
However, we recommend contacting us first so we can resolve the issue directly.
